Privacy Policy

1. Information we collect

We collect information to provide and improve the service, including:

• Account information such as name, email address, phone number, and business details you provide when you sign up.
• Usage and operational data such as products, sales, inventory records, branches, and other information you enter into the system.
• Device and log data such as IP address, browser type, and basic diagnostics to keep the service secure and reliable.

2. How we use your information

We use the information we collect to:

• Provide, operate, and maintain the Stockflow platform.
• Show you accurate inventory, sales, and profit reports across your locations.
• Improve and develop new features based on how the product is used.
• Communicate with you about updates, security alerts, and support.
• Comply with legal obligations and enforce our Terms of Service.

3. Data storage, security, and retention

We store your data using reputable cloud providers and apply reasonable technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction.

We retain your data for as long as your account is active or as needed to provide the service, comply with our legal obligations, and resolve disputes. If you close your account, we may retain certain records where required by law or for legitimate business purposes.

4. Sharing of information

We do not sell your personal data. We may share information:

• With trusted service providers who help us operate the platform (for example, hosting or analytics), under contracts that require them to protect your data.
• When required by law, regulation, or legal process, or to protect the rights, property, or safety of Stockflow, our users, or others.
• In connection with a merger, acquisition, or other change of control, where permitted by law and with appropriate safeguards.

5. Your rights and choices

Depending on your location, you may have rights to access, update, or delete certain information we hold about you. You can usually do this directly in the product (for example, updating account details) or by contacting us.

If you have questions about your rights or would like to exercise them, please reach out using the contact details below.

6. Updates to this policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the date at the top of this page and may notify you by email or in the product.

7. Contact us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

• Email: [email protected]
• Phone: +254713500737